Here are some of our frequently asked questions
Download our app, find a beautician of your choice, click on the book an appointment.
In most cases, if the beautician is under the category of your choice, you can book an appointment and there’s an option to upload an inspirational photo. Also you can send a question and attach a photo to the message directly from the beauticians page
Due to high volumes of last minute cancellations, we want to reduce this from happening so our beauticians are not missing out on serious clients.
Yes it is, if the beautician is a no show, no communication and you do not want to be rescheduled with another beautician from our platform. We can always transfer your deposit credit to another beautician, if you choose to use our platform but a different beautician.
Our beauticians signed a term and agreement which prevents them from making such demands. We do this to ensure you are always treated with our quality standards. If you do choose to reject our policy, we are not liable for that service. Also please report any beautician who goes against our policy
That is settled with your beautician, our beauticians use paypal, cash app, square and take cash as well
We service for free for up to 15 miles, however some stylist can choose to travel for up to 20 miles for free. After their set miles, its 1$ a mile extra one -way ( eg, if you are 30 miles from a beautician , a 15$ fee extra will be your fee). Your beautician will notify of your total amount during appt
Each beautician charges a different price, to view pricing download our app, choose a beautician and click book now to view pricing.
Download our app, Click on beautician portal, fill out the simple registration form. BE SURE TO COMPLETE THE TRAINING ECOURSE & TEST. Once completed, return to app , book an appointment for an intro Q & A phone call or in person meet with one of our team leads.
We do this to verify that all our beauticians do quality work. Our clients depend on our vetting to ensure that they are in good hands. We also do this for safety reasons.
What is my compensation?
Please it is always better to inform the client about your concerns, sometimes clients can change their style. if client insist on the style, let them know you would have to cancel the appointment and ask the client to book someone else ( you can notify us via chat or email for us to refund them ). For the sake of your personal reviews which goes on your profile, do not try a style you are unfamiliar with.
Yes, uniform and mb slides must be worn to every appt. Our clients expect to see the brand on our beautician. We do this as a promotional strategy to stay on our clients mind and home so they keep coming back to MB for their beauty needs. we all benefit from repeat clients .We do ask reviews/surveys after each service. Not wearing a uniform is not OPTIONAL and will result in us taking measures. We recommend everyone gets at least 2 uniforms, we will provide free slides to active beauticians who have completed at least 7 appts and good reviews. The toolbox is optional but highly recommended
No, as stated in our policy to both beauticians and clients, everyone MUST book via our website to ensure quality and safety of both parties. Any beauticians reported for doing this , will have their calendar terminated and we will involve the courts. Even after a beautician leaves our platform, you can not take mb clients. You are to redirect clients to our platform. We will eventually be made aware if this is disregarded, we have had beauticians do this in the past, Hence why we now have a legal action in place.
Clients are aware that beauticians travel up to 15-20 miles for free, anything after that is 1$ extra per mile one way (eg a client who is 30 miles away owe a 10-15$ traveling fee). The whole fee goes to you, the company doesn't get any %.
We have been in business for 10 years when we were just mobile braiders. We never encountered an situation that endangered our lives. So base on our experience, we say yes you are. And also that is one of the reason we have the client pay a deposit with their cards, so we have a record of them on the system. If you are ever in an environment where you feel unsafe, we recommend you leave and notify us of the cancellation. The clients are notified to have their pets locked up, no smoking, drugs in your presence. They are notified to create a safe environment for our beauticians.
Absolutely, the more people book you and give you great reviews, the more visible you will be on the site. So share, make business cards and get that money.
We now have custom mobile beauties pre-stretch braiding hair available to use for all braiding appts. Clients have been notified to expect our brand only. ONLY mb braiding hair will be used for all braids appts. unless special circumstance such as client request special length or color. Clients have the option to order our hair via Amazon. Also Beauticians can order hair for a wholesale price and earn profits when selling it retail to clients during appointment. We started this to ensure the quality of hair, and to consistently market our brand to our clients. The more our logo stays on their mind and house. The more they remember to always book with us.
This happens often where clients book a cheaper option and want a more costly style. Please notify the client before the appt. day and let them know that their inspo phot0 will cost more. Most of the time clients have no issue paying. For the few clients that deny to pay the up charge, let them know professionally they will be refunded and they can pick another braider who might be within their budget.
first, let the client know they booked you and as listed they are outside of your travel boundaries. They will be refunded and able to book with someone closer. Then notify us about the refund ( please be sure your profile does reflect your travel boundaries)
To reduce any confusion and micro management. We do not pay beauticians deposit extras nor do we receive an increase deposit fee. This is why make sure to list all services in details and do consultations with clients before appts. ( adjust your calendar as often as needed to reduce any confusion).
OPTIONAL. - Inform the client they booked the wrong service and therefore they will be refunded and cancel the appt. and Have them rebook under the right service.
Your acuity app will allow you to reschedule, set availability or cancel appts. so please do not rely on the management team to do this for you.
You are absolutely responsible for your calendar availabilities. We do not control your availability so setup and update as often as needed. Any booking that comes on your appt during your open availability is your responsibility. You can not decline an appt. due to you not keeping up with an accurate availability. If we notice this as a habit measures will be taken.
We hate to reprimand any team member, but we have to hold ourselves accountable and responsible in order to keep order. We understand life can happen or misunderstandings of new beauticians, so these are not for rare occurrences but for when we notice a habit. So base on management's decision making, the following measures can be taken;
Yes, this can be done via our whatsapp group chat. If an appt is beyond your skills, distance, or an emergency. Please post it on the chat ONLY after doing a phone consultation with the client to get a clear picture. We want to reduce cancellations with clients so try to pass on an appt. in special instances when a client can't reschedule or change style.
However, due to everyone's different prices and availabilities, it's best to have the client rebook with another beautician to avoid confusion. notify management for refund.
Absolutely not, please do not take long calls while on a clients head and house. if it's an emergency please excuse yourself for a quick phone all. Our professionalism must show in all details.
We take pride in showing our clients appreciation for choosing us by picking up after ourselves. Please pickup hair, wrappers, etc that was caused by the appt. This shows our professionalism and care for our client's convenience.
Please contact our team via Whatsapp or email firstname.lastname@example.org with all the changes to update pricing, add services, edit calendar listings,etc. This is because only an admin can make certain changes.